Scope

This Privacy Policy ("Policy") is applicable to personal data collected by James Hardie Europe B.V. and its subsidiaries (referred to as "we", "us", "our"). This Policy reflects our commitment to safeguard personal data (being information that is capable of identifying an individual) we obtain from you. Our Website Privacy Statement relates to protection of personal data we receive electronically and is complementary to this Policy.

How we collect personal data

We collect your personal data in various ways. For example, we may ask for your personal data when you contact our customer service department, file a warranty claim or participate in an online survey or competition.

Purpose of collecting personal data

We may collect, store and use your personal data to:

• fulfill our obligations under any sale and purchase agreement or any other agreement between you and us;
• provide customer care services, such as warranty services;
• ask your opinion on our products and conduct surveys;
• facilitate your requests for information;
• improve our products;
• provide you with information on new products;
• conduct prize draws, contests and other promotional offers;
• consider employing you when you submit your resume.

We will not sell or transfer personal data to other parties. We may share, make available or transmit your personal data to our group companies within Europe , for the purposes described above, who will only use your personal data for the purposes outlined herein, and they will be subject the same data protection rules as set forth in this Policy. In addition, we may share personal data with third parties who assist us in providing products and services to you and service providers who provide services such as debt collection, marketing and advertising. They are always required to keep the disclosed personal data confidential and use it only for the purpose of disclosure.

Retention

We generally hold personal data until you inform us you no longer want your personal data being processed by us or until the expiry of any period required by applicable law. In addition, we shall not retain personal data longer than is necessary for the purposes for which it was collected.

Right to access

You have the right to access your personal data we have on file. To obtain this information, please send us a request by letter or email. Upon your request, we will provide an overview of all your personal data that we hold, for which we may charge you a small fee.

Right to amend or delete

We strive to keep your personal data accurate. You have the right to rectify or delete inaccuracies in your personal data. If your personal data changes after you have given it to us, you are required to inform us accordingly. You may also object to you personal data being processed. Please contact us if this is the case. For privacy protection reasons, we can ask you to provide some form of personal identification.

Protection of personal data

We are committed to keep your personal data safe and secure. In order to do so, we use a number of technical and organizational measures to protect your personal data from unauthorized access, use or alteration.

Changes

This Policy is effective as of 29/08/2005. Even though we do not intend to change this Policy often, we might change it from time to time. We will post any amended statement on our websites, so that you may be aware of the information we collect and how we use it at all times.

Website privacy statement

Scope
This Website Privacy Statement ("Statement") is applicable to personal data collected by James Hardie Europe B.V. and/or its subsidiaries (referred to as "we", "us", "our") through our websites. This Statement reflects our commitment to safeguard personal data (being information which is capable of identifying an individual) we obtain from you electronically. Our Privacy Policy relates generally to the protection of personal data and is applicable to the use of this website, in addition to this Statement. This Statement explains how personal data will be treated when you access and interact with this website. For information on our general Privacy Policy and your rights as regards the processing of your personal data, please click here. By visiting this website you consent to the use of your personal data as set out in this Statement and our general Privacy Policy.

Personal Data
The personal data that we may obtain from you through this website includes, but is not limited to:

• information you submit in an online form, such as name and contact details;
• information submitted when you participate in an online survey or competition;
• information when you submit your resume online;

Opt-in policy
In accordance with EU legislation, we provide you with the opportunity to "opt-in" to receive emails from us at the time we ask you for this information. In addition, whenever we contact you via email, we will also provide instructions on how to unsubscribe so that you will not receive any future emails or mail from us if you choose.

Cookies
Cookies are text-only strings of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. There are two types of cookies, "session based cookies" and "persistent cookies".

Session based cookies: These are temporary and allow you to carry information across pages of our site and avoid having to re-enter information. They are erased when you close your browser at the end of your surfing session. The next time you visit that particular site it will not recognise you and will treat you as a completely new visitor as there is nothing in your browser to let the site know that you have visited before.

Persistent cookies: These remain on your hard drive until you erase them or they expire. They allow us to recognize you as a unique visitor and obtain statistic information to enhance the website. How long a cookie remains on your browser depends on how long the visited website has programmed the cookie to last. We may use any type of cookies on this website. We use the information collected via session based cookies to improve content and usage of the site. We use persistent cookies in order to deliver appropriate content on future visits and save you time. If you do not want to accept cookies you are able to refuse, selectively accept or delete them (if they are already stored) via your internet browser. Please use the help tool of your browser to find out how to achieve this. If you choose to block cookies some features of our website may not function.

Web beacons
Some of our websites and email updates may contain electronic images called web beacons. These allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.

Links to other websites
Our sites may contain links to other sites not affiliated with us for your convenience. When you access those links, you will leave our website. We do not control such websites. These sites have their own policies and practices with respect to online privacy, and we cannot be held responsible for the privacy practices or the content of these unaffiliated sites. For avoidance of doubt, the personal data you choose to give to unrelated third-party websites are not covered by this Statement. We may display advertisements from third parties. Such an advertiser may ask you for personal data as well. We cannot be held responsible for the privacy practices of the advertisers on our websites. However, we encourage our partners and advertisers to adopt privacy policies that respect the local legal requirements.

Information that is automatically logged
When you enter our website, we automatically log your internet protocol ("IP") address to monitor problems with our server and to administer our website.

Changes
This Statement is effective as of 29/08/2005. Even though we do not intend to change this Statement often, we might change it from time to time. We will post any amended statement on this website, so that you may be aware of the information we collect and how we use it at all times.