Privacy policy

James Hardie Europe B.V. and it’s subsidiaries (hereinafter jointly “James Hardie”, “we”, “us”, “our”) is committed to protecting your personal information. We believe it is important for you to know how we treat information about you that may be obtained from this Web site. This notice describes James Hardie’s Privacy Policy as it pertains to the website at (the “Website”). We may from time-to-time revise this Privacy Policy. By visiting the Website, you are acknowledging and accepting this Privacy Policy. Your continued use of the Website after changes have been posted to the Privacy Policy will constitute your acceptance of such changes.

What information we collect

 James Hardie may ask for and collect from you personally identifiable information at certain points throughout the Website or when in contact with our customer service department. Depending on the information and/or services you request, you may be asked to provide your name, email address and other information. Once you provide your personal information, you are not anonymous to James Hardie.

In addition to the information you knowingly provide, James Hardie collects the domain names and IP addresses of its visitors, along with usage statistics (e.g., types of web browsers and operating systems used) and browsing history. This data is used to more efficiently operate James Hardie’s business, promote our products and services and administer the Website. James Hardie may combine this information with the personally identifiable information it collects.

How James Hardie uses your information

James Hardie may collect, store and use your information:

  • To provide you with personalized content.
  • To process and respond to inquiries.
  • For the purposes for which you provided the information.
  • To improve the content and navigability of the Website.
  • To alert you to new Website features, special events, contests, products and services.
  • To provide customer care services, such as warranty services
  • To enforce the terms and conditions

In the future, we may sell some or all of our assets. In such transactions, customer information generally is one of the transferred business assets. In the event of a sale of our assets including our database, customer information will be transferred. We will require buyers to honor our privacy policy.

Information Sharing with Unaffiliated Third Parties

James Hardie may disclose your personally identifiable information to another entity (i) for purposes of outsourcing one or more of the functions described in the previous section; (ii) to confirm or update information provided by you; (iii) to inform you of important information; and/or (iv) as a part of a sale of assets as described in the previous section. We may also share your information in response to a subpoena, legal order or official request, when we believe you have acted in violation of the terms and conditions or when we believe that doing so may protect your safety or the safety of others.

Information Sharing with Affiliated Companies

We may share your personally identifiable information with other companies in the James Hardie family, co-branding partners and network partners, and will require the recipient to comply with the provisions of this privacy policy.

Sharing and use of de-identified information

Information that is de-identified (stripped of any information that could be used to identify you) may be used by James Hardie for any reason and shared freely with affiliates, partners and other third parties. This information is usually aggregated (combined with information from many other users), and may include information such as traffic patterns, trends in connection with various types of inquiries, and other information.

How we collect information

In addition to the methods described above, we may also collect information using cookies, web beacons or similar technologies. These methods permit us to collect various types of information, including which pages you visit, which of our email messages you read, and other information.

How long we retain information

We generally hold personal data until you inform us you no longer want your personal data being processed by us or until the expiry of any period required by applicable law. In addition, we shall not retain personal data longer than is necessary for the purposes for which it was collected.

How we protect information

James Hardie attempts to protect against the loss, misuse and alteration of your personally identifiable information. Our servers and systems are protected by reasonable physical and electronic security measures.

How you can view or update your personal information

To ensure that you have as much control over your personally identifiable information as possible, you may update your information by contacting us at We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to James Hardie’s internal reporting and retention policies and all applicable legal obligations.


This Website is not directed toward children under 13 years of age nor does James Hardie knowingly collect information from children under 13. If you are under 13, please do not submit any personally identifiable information to James Hardie or alternatively ensure that your parents have provided their consent.


If you have any questions, concerns, or suggestions regarding this privacy policy, please contact us at or at Radarweg 60, 1043 NT, Amsterdam, the Netherlands.


This Policy is effective as of 30 January 2017 and replaced the Policy effective as of 1 August 2012. Even though we do not intend to change this Policy often, we might change it from time to time. We will post any amended statement on our websites, so that you may be aware of the information we collect and how we use it at all times.

Cookie statement

Personal Data

The personal data that we may obtain from you through this website includes, but is not limited to:

  • information you submit in an online form, such as name and contact details
  • information submitted when you participate in an online survey or competition
  • information when you submit your resume online.

Opt-in policy

In accordance with EU legislation, we provide you with the opportunity to “opt-in” to receive emails from us at the time we ask you for this information. In addition, whenever we contact you via email, we will also provide instructions on how to unsubscribe so that you will not receive any future emails or mail from us if you choose.

What are cookies?

Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. Cookies can do many useful jobs including letting you navigate between pages efficiently and remembering your preferences. We use the information collected using cookies for statistical analysis, to improve content and usage of the website and to ensure the effective operation of our website.

What cookies do we use and why do we use them?

We use a cookie called “Google Analytics” and “Google Adwords” cookies to collect information about how visitors use our site (e.g. how many times they visit, how often they visit and which pages they view). We then use this information to compile reports and to help us improve the organization and design of the site. We do not, however, use cookies to collect or record information on users’ name, address or other contact details or which can otherwise identify an individual.

How can you disable cookies?

If you want to disable cookies you can do this by changing your website browser settings to reject cookies. How to do this will depend on the browser you use. All modern browsers allow you to change your cookie settings and will typically be found in the ‘options’ or ‘preferences’ menu of your browser. In order to understand these settings, the following links may be helpful; otherwise you should use the ‘Help’ option in your browser for more details.
Cookie settings in Internet Explorer

Cookie settings in Firefox

Cookie settings in Chrome

Cookie settings in Safari

How to disable Google analytics

Alternatively, you may wish to visit which contains comprehensive information about cookies and on how to change settings on a wide variety of browsers.

What happens if I disable cookies?

If you disable cookies some or all of the features of our website may not function properly or at all.

Web beacons

Some of our websites and email updates may contain electronic images called web beacons. These allow us to count visitors who have viewed our pages. In promotional email messages/newsletters they allow us to count how many subscribers have read them. Web beacons allow us to develop statistical information about the activities and features that most interest our consumers for the purpose of providing more personalized content. They are not used to access personally identifiable information without your consent.

Links to other websites

Our sites may contain links to other sites not affiliated with us for your convenience. When you access those links, you will leave our website. We do not control such websites. These sites have their own policies and practices with respect to online privacy, and we cannot be held responsible for the privacy practices or the content of these unaffiliated sites. For avoidance of doubt, the personal data you choose to give to unrelated third-party websites are not covered by this Statement.

We may display advertisements from third parties. Such an advertiser may ask you for personal data as well. We cannot be held responsible for the privacy practices of the advertisers on our websites. However, we encourage our partners and advertisers to adopt privacy policies that respect the local legal requirements.

Information that is automatically logged

When you enter our website, we automatically log your internet protocol (“IP”) address to monitor problems with our server and to administer our website.


This Policy is effective as of 30 January 2017 and replaced the Policy effective as of 1 August 2012. Even though we do not intend to change this Policy often, we might change it from time to time. We will post any amended statement on our websites, so that you may be aware of the information we collect and how we use it at all times.